User data deletion
Delete your data.
You can ask us to delete your Mocally account and the personal information we hold about you at any time. This page explains how to ask, what gets deleted, and what we are required to keep.
Request deletion: email hello@mocally.com with the subject “Data deletion request”.
Send it from the email address you used with Mocally, and include your site address if you have one. If you cannot use that address, tell us enough to identify your account and we will verify it with you before deleting anything.
How to request deletion
- Email hello@mocally.com from the address on your account.
- Use the subject “Data deletion request” so it is routed straight away.
- Tell us whether you want your whole account deleted, or only some of your data.
- We will confirm we have received it, and may ask you to verify your identity first.
There is no charge, and you do not need to give a reason.
What we delete
- Your account details — name, business name, email address and phone number.
- Your website content — pages, text, images and files you uploaded or that we created for you.
- Your messages — chat, WhatsApp and email conversations about your site.
- Your hosted site — a site hosted by us stops being served.
- Free and hosted previews — preview links stop working and the underlying files are removed.
What we must keep
Some records have to be kept for legal, tax or accounting reasons, and a small amount of information may remain after deletion:
- Billing and invoice records — kept for the period required by tax and accounting rules.
- Payment details — we never store your card details. Payments are handled by Stripe, and you should also contact Stripe if you want your payment records removed.
- Aggregated statistics — anonymous, non-identifying visitor numbers may be kept in aggregate form.
- Suppression records — a minimal note that you asked not to be contacted again, so we do not email you in error.
Anything we keep is limited to what the law requires, and is not used to contact you for marketing.
Get a copy before you delete
Deletion cannot be undone. If you would like a copy of your website files first, download them before you ask us to delete your account — the files are yours, and hosting them elsewhere is always an option. If you no longer have your download link, ask us and we will resend it before we delete anything.
How long it takes
- Confirmation — we acknowledge your request, usually within one business day.
- Deletion — we complete deletion within 30 days of verifying your request.
- Backups — deleted data is removed from live systems immediately, and ages out of our backups within 30 days.
Services we use
To run Mocally we rely on a small number of providers, and a deletion request covers the data they hold for us. We handle this on your behalf, so you only need to contact us:
- Stripe — payment processing and invoices.
- Vercel — website hosting and preview links.
- Resend — sending email such as preview links.
More information
For the full picture of what we collect and why, see our Privacy Policy. If you have a question about your data that is not answered here, email hello@mocally.com or see Support.